With various private entities present during said event, PhilHealth launched new benefits and services and announced tie up with the Department of Education and (Dep-Ed) and Philippine Alliance of Patients Organization (PAPO).
These packages provides professional assessment, diagnostic tests, devices and rehabilitative therapies which will soon be made available in contracted facilities with specialized services for Z benefits intended for children with disabilities.
New services include All Case Rate app or ICR app and Interactive Voice Response System (IVRS).
ACR app is now available online and can also be used offline once downloaded into mobile phones.
Members using this app could determine the total benefit package he/she may avail from the level of facility of his/her choice.
IVRS on the other hand can be utilized using the landline number (02) 441-7442 available to members 24/7 except during system upgrade or routine maintenance of the system.
Through IVRS, members may ask about their PhilHealth Identification Number (PIN), status of payment and benefits, online services e.g. E-registration, Health Care Institution Portal, Electronic Premium Remittance System and other membership concerns.
Philhealth’s partnership with PAPO on the other hand is meant to gather patients’ commonly asked questions for PhilHealth to answer and record for the IVRS.
While partnership with the academe is for PhilHealth to promote advocacy about the National Health Insurance Program among students through music, arts and physical education (MAPE) classes.(hanah g. naanep, PRO III)