“PhilHealth as a government owned and controlled corporation mandated to administer the new Medicare Program continue to innovate in response to its members’ needs. We cannot afford to wait for our members to lodge their complaints because of our poor services. We are with the President in his dire effort of providing the best service to the Filipino people,” PhilHealth Board Member, Dr. Anthony Leachon said during the press conference after PhilHealth Forward held recently at Blue Leaf Events Pavilion, Taguig City in line with Philhealth’s 22nd anniversary.

With various private entities present during said event, PhilHealth launched new benefits and services and announced tie up with the Department of Education and (Dep-Ed) and Philippine Alliance of Patients Organization (PAPO).
PhilHealth Launched New Benefits, Services and Tie -ups

The new benefit packages include hearing, visual and mobility impairment and developmental disability for handicapped children.

These packages provides professional assessment, diagnostic tests, devices and rehabilitative therapies which will soon be made available in contracted facilities with specialized services for Z benefits intended for children with disabilities.

New services include All Case Rate app or ICR app and Interactive Voice Response System (IVRS).

ACR app is now available online and can also be used offline once downloaded into mobile phones.

Members using this app could determine the total benefit package he/she may avail from the level of facility of his/her choice.

IVRS on the other hand can be utilized using the landline number (02) 441-7442 available to members 24/7 except during system upgrade or routine maintenance of the system.

Through IVRS, members may ask about their PhilHealth Identification Number (PIN), status of payment and benefits, online services e.g. E-registration, Health Care Institution Portal, Electronic Premium Remittance System and other membership concerns.

Philhealth’s partnership with PAPO on the other hand is meant to gather patients’ commonly asked questions for PhilHealth to answer and record for the IVRS.

While partnership with the academe is for PhilHealth to promote advocacy about the National Health Insurance Program among students through music, arts and physical education (MAPE) classes.(hanah g. naanep, PRO III)

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