“This new office will somehow help us serve our clients better because on the average in January this year we are already serving at least 560 clients a day,” LHIO Koronadal Head, Nonito Bayaras said.
On February 3, 2014 alone, more than 600 clients came; 60% of which had membership concerns; 37% for payment and the rest for other transactions.
Like other LHIOs, said office houses frontline personnel who serve and entertain clients for registration, collection, submission of claims and other related concerns.
The Chief Operating Officer and concurrent Area Vice President for Philhealth Mindanao, Ramon F. Aristoza, Jr., Formal Sector Senior Manager, Dr. Nerissa Sugay, CARAGA Regional Vice President, Johnny Y. Sychua and lessor, Dr. Angelino Español led the inauguration.
“So far, this is the best Local Health Insurance Office in the entire country. “It had been the corporation’s goal to provide the best frontline service for our members. With this new development, we hope to sustain the best service we can to our clients,” Aristoza said
Arlyn Lee of Ox’s Enterprises said that it is better and more spacious compared with the old office, more organized and less congested.
Other LHIOs in Gen. Santos, Kidapawan, Cotabato and Isulan rendering frontline services headed by the Local Health Insurance Officers are all under the supervision of Field Operations Division OIC-Chief, Lorelie G. Bonilla. (HGN)